1. These booking conditions will form part of your (Client) holiday contract with Acute Properties. Please read them carefully.
  2. Lettings will always commence on the first day of the Holiday date booked and paid for. To enquire about availability please contact us by email, using our online enquiry form, or by telephone.
  3. When we have confirmed availability a deposit equal to 20% of the rental cost will be payable immediately to secure the booking where the first date of the holiday is more than 3 weeks (Full payment required if booking within 3 weeks of your holiday dates.)
    1. Payment is made by Bank transfer or by cheques payable to Acute Properties and send to the address below.
    2. Acute Properties, PO Box 15687, Halesowen, B62 2HB.
    3. The balance is due no later than 3 weeks prior to the commencement of the rental period. 
  4. Confirmation of the booking and payment of the deposit constitutes acceptance of these terms and conditions.
  5. You will also be required to pay a security deposit of £500. This will be returned to you within 48 hours of the end of your holiday in full, unless there are any breakages, damages or items that require repair. Our representative will check through the check list with you, and will highlight any discrepancies at the time. In such a case you will be contacted with the list of items to be replaced or repaired at cost and the amount will be deducted and the balance (if any) returned.
  6. Acute Properties, or its representatives, assume no responsibility or liability for any claims, damages, expenses or other financial loss, whether to a person or property, arising from injury, accident, death, delay, alteration or inconvenience, by whatever cause, including airline scheduling, default, strike, terrorism, war, ash clouds, hostility, civil disturbance, quarantine, or resulting directly or indirectly from acts of God.
  7. All cancellations by the client are subject to a cancellation fee as outlined below:
    1. Over 30 days to rental – 25% of total rental cost.
    2. 10-30 days to rental - 50% of total rental cost.
    3. Less than 10 days to rental - 100% of total rental cost.
  8. It is a condition of the letting of the property that you purchase your own adequate holiday and personal injury insurance. We also recommend that it includes both cancellation and curtailment protection to cover the non-refundable costs of your trip.
  9. The price includes: bed linen, bath towels, all kitchen utensils, and equipment, water, electricity, heating and air-conditioning.  Additional cleaning can be arranged, in advance, at the cost of £10 per day. 
  10. The Apartments can accommodate up to 4 people. No more than a maximum of 4 people will be accommodated. (In the case Apartment 4 – only accommodates 2 persons)
  11. If you are paying in any currency other than £-sterling the conversion will be calculated using the prevailing rate at the time of the transaction.